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Eng-Tech
Eng-Tech, Home Appliance Technician
Category: Appliance
Satisfied Customers: 282
Experience:  Years of Repair Experience, Bachelor's Electrical Engineering Technology, MBA
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I have a Kenmore HE2 washer and the door latch doesn't work,

Customer Question

I have a Kenmore HE2 washer and the door latch doesn't work
JA: Can you guesstimate how old your Kenmore is? And just to clarify, what's the exact model?
Customer: It's about 6 years old and is a hE2t front load
JA: Do you plan on doing the work yourself?
Customer: My husband is an electrician and fixed our dryer recently
JA: Anything else we should know to help you best?
Customer: I guess I just want to order the parts so he can fix it
Submitted: 1 month ago.
Category: Appliance
Expert:  Eng-Tech replied 1 month ago.

Hello and welcome to Just Answer. My name is ***** ***** I will help you with your Kenmore washer. Please give me the model number found in the door frame.

Customer: replied 1 month ago.
Expert:  Eng-Tech replied 1 month ago.

Ok. one moment while I look that up.

Customer: replied 1 month ago.
I just want the part numbers and a few instructions on how to replace it.
Expert:  Eng-Tech replied 1 month ago.

Is it the door lock you need info for?

Expert:  Eng-Tech replied 1 month ago.

Here is a lonk to the door latch/lock:

http://www.searspartsdirect.com/part-number/WPW10253483/0026/110.html

You open the door, take the metal retainer ring off of the front of the gasket, and access the door latch from there. Replace the latch and reinstall the retainer ring around the gasket. It is actually pretty easy.

Expert:  Eng-Tech replied 1 month ago.

Is there anything else I can help you with?

Expert:  Eng-Tech replied 1 month ago.

Your Kenmore washer is actually made by Whirlpool, so here is an instructional video that covers models similar to yours.

https://www.youtube.com/watch?v=lsmVh_sF_yc

Expert:  Eng-Tech replied 1 month ago.

Is there anything else I can help you with?

Expert:  Eng-Tech replied 1 month ago.

Is there anymore information that you need before I log off?

Customer: replied 21 days ago.
I received the lock assembly yesterday and then watched the video. There is a difference between the Kenmore and the Whirlpool models as to how to access the area to replace the lock. The video didn't help.
Expert:  Eng-Tech replied 21 days ago.

The Kenmore 110 series of washer is made by Whirlpool. The videos cover a lot of Whirlpool made models, but not all of them. You just need to remove the ring that holds the front part of the gasket on and then peel it back to expose the latch. You then would need to remove the screws from the latch from the front and disconnect the wires and visa versa to put the new one on.

Customer: replied 20 days ago.
There is no ring on or around the gasket on my washer.
Expert:  Eng-Tech replied 20 days ago.

It is there, just not very visible. There is a spring at the bottom. If you use needlenose pliers, you can pull it off.

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