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Whrlp Master Tech
Whrlp Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 9565
Experience:  30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
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I have a Kitchenaid side by side refrigerator. The lights

Customer Question

I have a Kitchenaid side by side refrigerator. The lights and the lights on the control board go out periodically. When I push the over temperature reset button, the lights come back on. This happens several times a week.
Submitted: 4 months ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 4 months ago.

Hello from Just Answer and the Appliance Category
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 36 Years, I own my own Appliance repair Company
And I teach appliance repair at a local Community College.
I have over 100,000 plus in home repairs and over 80,000 internet repairs under my belt.
You will be paying me for my ANSWER to your Appliance Question,, Not for the repair of your appliance hence the name of this site Just Answer.
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.

Can I please have the Full model number of the unit to better assist you ?

Are you having the doors open for more then 5 minutes at any one time?

Customer: replied 4 months ago.
The doors are not being left open. Where can I find the model number?
Expert:  Whrlp Master Tech replied 4 months ago.

open the fresh food section door the model /serial tag in on the interior wall near the top of the ceiling.

Customer: replied 4 months ago.
I don't see it.
Expert:  Whrlp Master Tech replied 4 months ago.

If this is a built in model? if so it is on the freezer side

Customer: replied 4 months ago.
KSSC36FKS01
Expert:  Whrlp Master Tech replied 4 months ago.

thank you !

And all you have to do to get the lights to come back on is to press the over temp button ?

Customer: replied 4 months ago.
Correct. This happens about 10-15 times per week.
Expert:  Whrlp Master Tech replied 4 months ago.

ok and when this happens does the unit seem to be cooling properly?

Customer: replied 4 months ago.
Expert:  Whrlp Master Tech replied 4 months ago.

ok so then you have to have a glitch on the main control software.

they have had all kinds of issue with this control board.

Which means you will have to replace the control board.

The link below is to the part you will need from a highly recommended company rated A+ with the Better Business Bureau.
They offer a 100% money back guarantee, EVEN ON INSTALLED ELECTRICAL PARTS, for an entire year!
They are the only company to allow returns on installed parts for a refund and offer a FULL ONE YEAR WARRANTY!

https://www.repairclinic.com/PartDetail/Control-Board/W10823805/4382355?rcaid=1000070

This main control board is located up top in the machine compartment.

Now I have nothing to do with Whirlpool/ Kitchen -Aid and nothing to do with the price the manufactures dictates to appliance parts dealers that sell their parts.

if you have any question just reply back to me .

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