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So you need to remove the entire back panel INSIDE the freezer. There are silver evaporator coils behind this panel and directly in the middle below these coils is a hole the side of a dime. This is your drain hole. Shoot hot water down this hole with a turkey baster and clean out the drain line as best you can with an air compressor possibly if you have one. Once it's clean, the water and ice shouldn't come back.
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