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Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 19127
Experience:  Highly accurate diagnostician with over 30 years experience!
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Washing machine model SHX3CO5UC/46 about 9 years old. Has

Customer Question

Good afternoon !
JA: Hi. What do you want help with?
Customer: Washing machine model SHX3CO5UC/46 about 9 years old.
JA: What's the make and model of your washing machine? And can you guesstimate how old it is?
Customer: Has just failed in the following terms: when switched on the motor starts before the door is closed. Motor runs but with no water appearing. Whatever program is used the same thing happens.
JA: Do you plan on doing the work yourself?
Customer: If possible ....
JA: Anything else we should know to help you best?
Customer: Only that the fault has just occurred, no problems until today.
Submitted: 1 month ago.
Category: Appliance
Expert:  Kelly replied 1 month ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 1 month ago.

Can you please double check that model number? That looks like a dishwasher model....

Customer: replied 1 month ago.
Indeed it is. My error - apologies !
Expert:  Kelly replied 1 month ago.

Okay, so the dishwasher comes on with the door open, correct?

Customer: replied 1 month ago.
Sorry to mislead you - I cannot undertake the work myself - but I any way an engineer. Just need to know what the problem might be and to ask intelligently for a call out repair if necessary. Can you advise if likely problem ?
Expert:  Kelly replied 1 month ago.

I just need to know if you are having a problem with a dishwasher or a washing machine so I can give you accurate information.

Customer: replied 1 month ago.
A washing machine.
Customer: replied 1 month ago.
A dish washing machine.
Expert:  Kelly replied 1 month ago.

Okay, thank you! That issue is caused by water leaking under the tub, into the base of the machine. There is a float down there that rises and then actuates the flood mode by way of a micro switch at the top of the float rod. So, repair will require removing that water and addressing the source of the leak.

Please know that I am compensated by the site only after you offer a rating at the top of the page. It is my goal to provide 5 star service!

Please know I am here if you have follow up questions! Thank you so much!

Customer: replied 1 month ago.
Many thanks KellyMalcolm Watts
Expert:  Kelly replied 1 month ago.

Thank you, Malcolm! Have a great rest of your day! :-)

I hope I have earned your 5 star rating at the top of the page.