How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Whrlp Master Tech Your Own Question
Whrlp Master Tech
Whrlp Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 9218
Experience:  30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
16832328
Type Your Appliance Question Here...
Whrlp Master Tech is online now
A new question is answered every 9 seconds

I have a Kenmore Side-by Side refrigerator with a water/ice

Customer Question

I have a Kenmore Side-by Side refrigerator with a water/ice dispenser. The dispenser is leaking water behind the place where the water comes out.
JA: Can you guesstimate how old your Kenmore is? And just to clarify, what's the exact model?
Customer: I bought the fridge in 2012.
JA: Do you plan on doing the work yourself?
Customer: The model # is(###) ###-####012 Yes
JA: Anything else we should know to help you best?
Customer: I'm a woman, kind of mechanically inlcined,
Submitted: 26 days ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 25 days ago.

Hello from Just Answer and the Appliance Category
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 36 Years, I own my own Appliance repair Company
And I teach appliance repair at a local Community College.
I have over 100,000 plus in home repairs and over 80,000 internet repairs under my belt.
You will be paying me for my ANSWER to your Appliance Question,, Not for the repair of your appliance hence the name of this site Just Answer.
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.

Is this leak a constant leak or just when you are calling for chilled water?

And can you please check the model number once again .

it is on the interior fresh food section wall.

I ask because the number of 795.5121012 does not come up as a good number.

Customer: replied 25 days ago.
The leak is not constant, just when I get water.
the model # from the inside of the refrigerator is: 795.51313.012
Expert:  Whrlp Master Tech replied 25 days ago.

Thank you!
Give me a minute or two to pull up information on this model

Expert:  Whrlp Master Tech replied 25 days ago.

ok now the bad part the tubing that goes up into the door for the chilled water dispenser is not a separate replaceable part.

to replace the tubing you have to order an entire new freezer door assembly.

I`m showing the door part number from LG is ADC72986483 But I also show at three different appliance parts dealers that the part is no longer available.

now I know this is NOT what you anted to hear .

But I have no control over the manufacture no longer manufacturing a part.

By law appliance manufactures only have to keep replacement parts for 7 years.

Sorry to be the bearer of bad news.

If you have any questions just let me know.

Related Appliance Questions