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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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I have a Samsung refridgerator model RF28HDED thats less

Customer Question

I have a Samsung refridgerator model RF28HDED thats less than two years old. Lately the ice maker is not working properly. When set to "cubed" it dispenses about 50/50 crushed and cubed ice. The ice also seems too wet. There is water dripping from the dispensor a little as well.
JA: Can you guesstimate how old your Samsung is? And just to clarify, what's the exact model?
Customer: I provided that information. Do you need more?
JA: Do you plan on doing the work yourself?
Customer: Depends on what is needed but probably. I cleaned the condenser yesterday. It wasn't very dirty.
JA: Anything else we should know to help you best?
Customer: I don't think so.
Submitted: 26 days ago.
Category: Appliance
Customer: replied 26 days ago.
I lost the chat session before I could start with the tech.
Customer: replied 26 days ago.
RF28HDEDBSR
Expert:  Randy 43 replied 26 days ago.

hello, do you notice any abnormal noises from the fridge when all the doors are closed ? thx Randy

Customer: replied 26 days ago.
No
Expert:  Randy 43 replied 26 days ago.

have those cubes been in there for awhile ? have you dumped the cubes every few weeks?

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