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Joel Swenson
Joel Swenson,
Category: Appliance
Satisfied Customers: 2073
Experience:  Owner at Scott's Appliance Repair
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Lower ice machine not working. Tried to" reset" using the

Customer Question

Lower ice machine not working. Tried to " reset" using the burrow but nothing happened. No sound.
JA: What's the make and model? And can you guesstimate how old it is?
Customer: Samsung French door twin cooling plus. About 3 years old
JA: Do you plan on doing the work yourself?
Customer: If we can yes
JA: Anything else we should know to help you best?
Customer: No.
Submitted: 27 days ago.
Category: Appliance
Expert:  Joel Swenson replied 27 days ago.

Hello, I'm Joel and will be glad to help you today.

Put your finger in the ice maker and see if there is any ice in it that has not dumped yet if so and the reset button does nothing and it does not dump the ice then the ice maker unit will need to be replaced, however if there is no water in the unit then the water inlet valve needs to be replaced. Let me know which is the case and give me the model number of the unit and I will be glad to give you the replacement part numbers you will need so that you can get the part ordered, in the meantime please read below, thanks.

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