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Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 19039
Experience:  Highly accurate diagnostician with over 30 years experience!
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Whirlpool Cylypso GVW9959Kq0 Ser#CL3122602; While replacing

Customer Question

Whirlpool Cylypso GVW9959Kq0 Ser#CL3122602; While replacing the wash plate, I find that the instructions to to separate the balance ring from the basket indicates that there are three tabs and to use a flat bladed screwdriver. However on this machine there are no tabs but what look like three molded vertical setscrews. They don't turn. No Slots
Submitted: 28 days ago.
Category: Appliance
Expert:  Kelly replied 28 days ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 28 days ago.

The tabs are on the sides of the ring. The screws are where the ring is filled. See the attached page. Are you looking in the right area?

Customer: replied 28 days ago.
Kelly, Thanks Is OK. if i'd looked just 3 pgs further and there is a crud build up around them.
Expert:  Kelly replied 28 days ago.

Ah, okay, nice work!

Expert:  Kelly replied 28 days ago.

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Please know I am here if you have follow up questions! Thank you so much!