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Webb-Guy
Webb-Guy, Home Appliance Technician
Category: Appliance
Satisfied Customers: 935
Experience:  maitenance tech at casto
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The Freezer is not holding the temperature at a - 2 deg F

Customer Question

The Freezer is not holding the temperature at a - 2 deg F setting. How can it be made to go back down to -2 deg F.?
JA: What's the make and model? And have you checked the settings recently?
Customer: The Make is Kitchen Aid. The Model # is KFCS22EVMS8.
JA: Do you plan on doing the work yourself?
Customer: No. I have tried to turn the freezer temp down with out any success.
JA: Anything else we should know to help you best?
Customer: Nothing I can think of. Are there any special settings I should know about?
Submitted: 1 month ago.
Category: Appliance
Expert:  Webb-Guy replied 1 month ago.

Hello and welcome to just answer my name is ***** ***** I will be the one to assist you. When you try pressing the buttons to turn the temp down they are not working?

Customer: replied 1 month ago.
When I push The freezer button it shows a - 4 temp but the ice cream is melting
Expert:  Webb-Guy replied 1 month ago.

ok so that tells me even though the board is saying its -4 obviously it is not. So we are going to need to check out a few things. First we need to check the condenser coils to see if they are frozen. If they are then we need to use a blow dryer to defrost them. They will be located behind the back panel on the inside of the freezer.

Expert:  Webb-Guy replied 1 month ago.

sorry if the site offered the phone call it was not from me and I am not available for a phone call at the moment.

Customer: replied 1 month ago.
I am unable to get to the coils Are they out side the back?
Expert:  Webb-Guy replied 1 month ago.

no they are on the inside behind the back panel.

Expert:  Webb-Guy replied 1 month ago.

you should see a vent or fan or something around the area and you will know that is where they are located .

Expert:  Webb-Guy replied 30 days ago.

I wanted to check in with you to see how everything was going? I wanted to see if you needed any further assistance.