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Experience:  Appliance repair business owner for over 43 years.
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I have a GE Adora electric range and after self cleaning

Customer Question

I have a GE Adora electric range and after self cleaning everything shut down. the control board will not light up.
JA: Can you guesstimate how old your GE is? And just to clarify, what's the exact model?
Customer: 3 years old
JA: Do you plan on doing the work yourself?
Customer: yes
JA: Anything else we should know to help you best?
Customer: we were able to get the door to unlock but the controls and clock will not stay lit when I hold the 9 and 0 for three seconds the clock comes on but will not stay on
Submitted: 1 month ago.
Category: Appliance
Expert:  Eng-Tech replied 1 month ago.

Hello and welcome to Just Answer. My name is ***** ***** I will be helping you with your range. Please give me the model number found by the left leg by pulling out the drawer.

Customer: replied 1 month ago.
j b710s t1ss
Expert:  Eng-Tech replied 1 month ago.

Thank you. Let me look that up.

Expert:  Eng-Tech replied 1 month ago.

I found your model. I am looking at it now.

Expert:  Eng-Tech replied 1 month ago.

Ok.

Expert:  Eng-Tech replied 1 month ago.

Still examining the diagram.

Customer: replied 1 month ago.
ok thanks
Expert:  Eng-Tech replied 1 month ago.

You either have a bad terminal block, cord (or both), or a bad wall socket, a bad breaker, or a bad control board.

Customer: replied 1 month ago.
can we do a live call with you
Expert:  Eng-Tech replied 1 month ago.

It is most likely the terminal block or cord.

Expert:  Eng-Tech replied 1 month ago.

Yes, but it has to go through Just Answer. Let me see if I can initiate that.

Expert:  Eng-Tech replied 1 month ago.

There seems to be a problem with the system. Sorry.

Expert:  Eng-Tech replied 1 month ago.

I would first pull the range out, make sure the plug is properly seated, then examine the terminal block behind the plate on the back.

Expert:  Eng-Tech replied 1 month ago.

If you see nothing unusual, then try cycling the breaker.

Expert:  Eng-Tech replied 1 month ago.

You need to then check for 220V at the terminal block. If you have it, then the back needs to come off of the range and the wiring examined to make sure none have burned off.

Expert:  Eng-Tech replied 1 month ago.

If you find no other issues, then the control board is at fault.

Expert:  Eng-Tech replied 1 month ago.

Is there anything else I can help with?

Customer: replied 1 month ago.
last evening when we put it in self cleaning mode after 2 hours into the cycle I heard a loud bang and the control panel turned completely off and I could not open the range door. Today I was able to unlock the door with the control panel by pressing the 9 and 0 for three seconds and the panel lit up and I was able to set the time but it gave me a code 054 6CFC. What does this code mean.
Expert:  Eng-Tech replied 1 month ago.

Let me check. That is a long code - longer than I am used to seeing.

Customer: replied 1 month ago.
I took the back panel off and everything has current going through it on the control panel
Expert:  Eng-Tech replied 1 month ago.

That is not coming up as a valid code. I think the loud bang was your terminal block possibly melting and one of the hot wires touching the metal cabinet.

Customer: replied 1 month ago.
what is the terminal block - nothing seems burnt
Expert:  Eng-Tech replied 1 month ago.

If you are getting 220 to the control panel then it is probably bad. As for the loud bang, I would examine all of the wiring for shorts to ground. Also look at the back of the cabinet for burn marks.

Expert:  Eng-Tech replied 1 month ago.

The terminal block is where the cord connect to the range.

Expert:  Eng-Tech replied 1 month ago.

Does this help?

Customer: replied 1 month ago.
everything looks great that's what I can't figure out other than I am locked out
Customer: replied 1 month ago.
when I turn on one of the burners the panel lights up but the burner doesn't go on and the manual does state about being locked out and having to reset the panel but I don't know how because it doesn't tell me how to do it
Expert:  Eng-Tech replied 1 month ago.

If you are getting 220 to the board, and the board is not working, then it likely had an internal short. You can replace it with a RepairClinic board and have a 365 day return policy. Here is the link: https://www.repairclinic.com/PartDetail/Control-Board/WB27T11351/2700888

Expert:  Eng-Tech replied 1 month ago.

If you turn one of the burners on and the panel lights up, then you have a power problem.

Customer: replied 1 month ago.
there is no way of resetting this panel board
Expert:  Eng-Tech replied 1 month ago.

You have a bad neutral or hot line somewhere. I have seen that before.

Expert:  Eng-Tech replied 1 month ago.

I'm not aware of any other way than power cycling it. I don't think it is locked. Especially if it lights up when you turn a burner on. It should be independent of the burners.

Customer: replied 1 month ago.
does replacing the control board resolve the problem
Expert:  Eng-Tech replied 1 month ago.

You need to trace the 220 all the way from the terminal block to the board and verify that you have 220v before replacing the board.

Expert:  Eng-Tech replied 1 month ago.

I hope this helps.

Customer: replied 1 month ago.
I checked it and it has current going from the 220 line to the control board.
Expert:  Eng-Tech replied 1 month ago.

Let me open this up to other experts to help out.

Customer: replied 1 month ago.
ok
Customer: replied 1 month ago.
found the problem...it was one side of the 220 line that blew

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