How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
12064207
Type Your Appliance Question Here...
John is online now
A new question is answered every 9 seconds

I have a side-by-side refrigerator that is working but not

Customer Question

I have a side-by-side refrigerator that is working but not keeping frozen foods frozen. Temperature in refrigerator is not cool enough either. I have it set on the coldest temperature setting. Can this be fixed?
JA: What's the make and model of the fridge? And can you guesstimate how old is it?
Customer: let me go look. age is about 15 years or more.
JA: Do you plan on doing the work yourself?
Customer: if we could, but not necessarily.
JA: Anything else we should know to help you best?
Customer: the tag with the model number has come off.
Submitted: 1 month ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 1 month ago.

Hello from Just Answer and the Appliance Category
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 36 Years, I own my own Appliance repair Company
And I teach appliance repair at a local Community College.
I have over 100,000 plus in home repairs and over 80,000 internet repairs under my belt.
You will be paying me for my ANSWER to your Appliance Question,, Not for the repair of your appliance hence the name of this site Just Answer.
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.

Can I please have the Full model number of the unit to better assist you ?

Expert:  Whrlp Master Tech replied 1 month ago.

Whom is the manufacture of the unit?

Customer: replied 1 month ago.
Jenn-air
Customer: replied 1 month ago.
I can have my husband call you when he is available. What is your phone number?
Expert:  Whrlp Master Tech replied 1 month ago.

where did you look for the model number?

open the freezer door the model number should be on the interior wall.

Expert:  Whrlp Master Tech replied 1 month ago.

all our communications have to go thru the just Answer web site and if a call is done We have to use their third party phone system .

Expert:  Whrlp Master Tech replied 1 month ago.

I see you have NOT replied back to me .
Do you still need assistance on your question?

You asked for a phone call and I have proposed a phone conversation but have not heard back from you.