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John
John, restaurant equipment technician
Category: Appliance
Satisfied Customers: 2132
Experience:  25+ years experience. I'm now employed by a commercial cooking equipment service company
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Working on installing a propane Thermador Cooktop, Well, I

Customer Question

Hello Working on installing a propane Thermador Cooktop
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: Well, I ordered a new regulator to go next to the cooktop because I thought that might be the problem. It came today. No the problem.
JA: Do you plan on doing the work yourself?
Customer: Yep!
JA: Anything else we should know to help you best?
Customer: ?
JA: What confuses you?
Customer: Well, I can blow through the hose and it is open, but when I hook it all up to the propane tank and try to light the cooktop, it does not light and there's no gas smell.
Submitted: 1 month ago.
Category: Appliance
Expert:  John replied 1 month ago.

Welcome to JustAnswer. Check the gas direction arrow on the bottom of the regulator to make sure it's installed correctly. If the regulator can be used with both LP and Natural gas, make sure the plug is inserted correctly. If all this checks out, replace the regulator. They are sometimes bad out of the box.

Thank you for choosing JustAnswer.

Customer: replied 1 month ago.
I said in my question that I had replaced the regulator.