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Is it leaving liquid or powder behind?
Have you cleaned out the tray and ports on it?
Watch this video to show you how to clean one
Yes you should be. Now also some detergents are too thick so just try to either use a little water if the detergent is really thick and see and clean the dispenser one more time then try it.
Have you diluted your soap a but with water then tried it a load to see if it all drains?