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So unfortunately that valve is beginning to fail if it won't push up and down to allow you to turn the knob. You don't want to force it or it'll likely cause a gas leak. The valve will need to be replaced. Now the unit is just barely over warranty so I would probably try to contact GE at 1.***-***-**** to see if they would be willing to help you out with the repair. Other than that, to know which model you have, you need to look under the cooktop. Just open the cabinets below the cooktop and look up and there is a sticker with the full model number. The numbers you have listed are partial model numbers so they won't help you getting the correct part that would need to be replaced I'm afraid.
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Understood, but that is still an issue with the valve itself if the shaft pushes down all the way and won't turn. Switch knobs to make sure it's not the knob that is the issue not pushing the shaft down far enough. If it won't turn then you need a new valve. The part number for the valve is WB21X10052 if you wanted to order and replace it yourself.