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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 74436
Experience:  9+ years being an appliance technician with factory training.
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I have a GSH25JFTA CC side by side GE refgriator and the

Customer Question

Good Morning, I have a GSH25JFTA CC side by side GE refgriator and the water dispenser stopped working. I checked the water flow to the dispenser and warmed it up with a hair dryer. It worked for 2 days and then stopped again. I checked the water supply again and am now talking to you.
JA: Can you guesstimate how old your GE is? And just to clarify, what's the exact model?
Customer: model GSH25JFTA CC serial# *****
JA: Do you plan on doing the work yourself?
Customer: yes
JA: Anything else we should know to help you best?
Customer: yes, what would be my next step? What is causing it to freeze up?
Submitted: 1 month ago.
Category: Appliance
Expert:  Tyler Z. replied 1 month ago.

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Expert:  Tyler Z. replied 1 month ago.

So it sounds like you located the problem and that is with the water line freezing up inside the freezer door. Unfortunately this was a common issue for this model as the refrigerator got older because the insulation in the door would break down and the water line would freeze as a result. Due to this being a common issue, a kit was designed by GE to run a heater down the water line in the freezer door which stops it from freezing. Below is a link to the kit you'd want to order and install and it comes with instructions.

CLICK HERE for kit

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