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It seems pretty straight forward but I want to make sure I am understanding you correctly. The metal bail arm on the right side of the ice maker will not come down to allow the ice maker to run?
Really? I had your answer almost prepared....
The ice maker orientation is looking from the front at the control head, the bail arm is on the right. It does not change if the ice maker is mounted sideways.
Enjoy the $150 service call, take care.