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Webb-Guy
Webb-Guy, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1596
Experience:  maitenance tech at casto
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The washer leaks, I did check the drain pump and the hoses

Customer Question

Hi Robert, The washer leaks, I did check the drain pump and the hoses and they are OK. I'll check the recirc pump and hoses and see how they are,. Any other suggestions?
JA: What's the make and model of your washing machine? And can you guesstimate how old it is?
Customer: MTW6700TQ1, 2008
JA: Do you plan on doing the work yourself?
Customer: Yes
JA: Anything else we should know to help you best?
Customer: I don't know what else to check.
Submitted: 6 months ago.
Category: Appliance
Expert:  Webb-Guy replied 6 months ago.

Hello and welcome to just answer my name is ***** ***** I will be the one to assist you. Sorry to hear you are having these troubles is your washer not draining?

Customer: replied 6 months ago.
It's draining, but there is water on the pan.
Expert:  Webb-Guy replied 6 months ago.

Ok so water is leaking out then have you cleaned up all the water in the pan yet?

Customer: replied 6 months ago.
I did touch the recirc pump but I don't see anything even the hoses look OK. I need to disassemble it to check further.
Customer: replied 6 months ago.
Are you there?
Expert:  Webb-Guy replied 6 months ago.

I am just one moment please. Now did you try putting the unit into diagnostics mode?

Customer: replied 6 months ago.
How you do that?
Customer: replied 6 months ago.
I took the washer off the pan and it's leaning on the side for me to get to the pumps.
Expert:  Webb-Guy replied 6 months ago.

Ok if its not plugged in and everything hooked up we can not do that. Have you tested the drain pump with a multimeter?

Customer: replied 6 months ago.
I need to download the manuals
Customer: replied 6 months ago.
NO.
Customer: replied 6 months ago.
The washer drains.
Customer: replied 6 months ago.
OK Travis, I'm printing what you sent me. It's 9:00 pm here in MD. I will digest the procedures and see what happens tomorrow.
Thanks.Carlos.
Expert:  Webb-Guy replied 6 months ago.

Sounds good its after 9 here as well just reach back out to me here tomorrow.

Expert:  Webb-Guy replied 6 months ago.

I noticed this question was still open so I wanted to follow up with you to see how it was going and to see if you needed anything further?

Customer: replied 6 months ago.
I got what it's . Thanks
Expert:  Webb-Guy replied 6 months ago.

I am glad to hear it if you found my information helpful all I ask is you rate with 5 stars at the top so I am credited for my time. Rating does not stop you from getting back to me in the event you need me.