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Webb-Guy
Webb-Guy, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1666
Experience:  maitenance tech at casto
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Dried a load of clothes. Tried to start for new load. Press

Customer Question

Dried a load of clothes. Tried to start for new load. Press power button, nothing happens. Dryer purchased in August 2016. What to do?
JA: Just to clarify, what's the make and model of the appliance? And has it done this before?
Customer: Samsung DV40J3000GW. No
JA: Do you plan on doing the work yourself?
Customer: No
JA: Anything else we should know to help you best?
Customer: Is there anything I can try before calling repair service?
Submitted: 7 months ago.
Category: Appliance
Expert:  Webb-Guy replied 7 months ago.

Hello and welcome to just answer my name is ***** ***** I will be the one to assist you.

Expert:  Webb-Guy replied 7 months ago.

When you try to start the cycle and shut the door do you hear it locking? There will be a click noise? If not that can indicate there is something blocking the door lock from locking. If there is nothing there lets try powering off the unit by either unplugging it or turning it off at the breaker for 5 mins. Let me know what happens.

Expert:  Webb-Guy replied 7 months ago.

I noticed this question was still open so I wanted to follow up with you to see how it was going and to see if you needed anything further?