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When you try to start the cycle and shut the door do you hear it locking? There will be a click noise? If not that can indicate there is something blocking the door lock from locking. If there is nothing there lets try powering off the unit by either unplugging it or turning it off at the breaker for 5 mins. Let me know what happens.
I noticed this question was still open so I wanted to follow up with you to see how it was going and to see if you needed anything further?