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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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Refrigerator model MBR2258XES3 temperature is warm. Freezer

Customer Question

Refrigerator model MBR2258XES3 temperature is warm. Freezer works fine. What can we do to figure out what's wrong
Submitted: 1 month ago.
Category: Appliance
Expert:  Chas replied 1 month ago.

Hello from our service,

My name is***** am so happy to help you today.

I would like to say that we are also on the honors system. I in good faith am going to do my utmost to ensure your satisfaction. Please before rating me, make sure that I have answered all your questions.

Is the back wall of the freezer covered in frost or ice?

Customer: replied 1 month ago.
It was
Customer: replied 1 month ago.
I defrosted the freezer and the refrigerator is still warm
Expert:  Chas replied 1 month ago.

Perform the service test in the diagram, I need to know if it shows 1O or 1S in the display when done.

Customer: replied 1 month ago.
That's ok. We called the repaiman
Expert:  Chas replied 1 month ago.

Why would you want to do that and spend a minimum of $250 for the repair?

Customer: replied 1 month ago.
Because I couldn't fix the problem. It was beyond my control. Plus I couldn't get someone to call me from this website. Thanks though
Expert:  Chas replied 1 month ago.

What do you think you would get for a phone call? that was going to cost you even more...