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Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 14028
Experience:  Over 15 yrs. experience with 10,000+ in home repairs.
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I have a G.E. GTWS8350H1WS (5.0 DOE) washing machine with a

Customer Question

i have a G.E. GTWS8350H1WS (5.0 DOE) washing machine with a soft-close glass lid. The soft close no longer works and the lid simply drops. How do I repair this?
JA: What's the make and model of your washing machine? And can you guesstimate how old it is?
Customer: it is a G.E. the model is GTWS8350H1WS, and it is about 2 years old.
JA: Do you plan on doing the work yourself?
Customer: I was hoping to do so.
JA: Anything else we should know to help you best?
Customer: nope
Submitted: 1 month ago.
Category: Appliance
Expert:  Appliance Guru replied 1 month ago.

One moment while I get some information for you!

Customer: replied 1 month ago.
ok, Thanks!
Customer: replied 1 month ago.
unfortunately I can't right now
Expert:  Appliance Guru replied 1 month ago.

Hello and thanks for using this service! If you are a JA Member I would like to personally thank you and welcome you back! I am Appliance Guru an extremely experienced tech on the site and I try to get to as many customers as I can. NOTE it takes time for me to type research and add links so please wait for me to respond back I can only do this so fast. Secondly, I do not know your skill level so please try and let me know if I am going beyond your knowledge or comfort zone thanks! I strive for a 5 star rating from everyone especially our JA members.

Answer:

You need to replace the dampers on the unit. Here is a link to the part

CLICK HERE PART

CLICK HERE REMOVAL 1

CLICK HERE REMOVAL 2

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