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Hello and welcome to Just Answer. My name is ***** ***** I will be helping you with your refrigerator. Please give me the model number found in the refrigerator section near the top shelf.
Ok, let me check that.
Do you hear the fan running in the freezer section when the refrigerator is running?
Ok, you may have a stuck damper. It is the air inlet on the top left side of the refrigerator section.
Well if the door that opens and shuts to regulate the cold air is clogged with ice and can't shut, then it will let too much cold air in.
It should shut when the refrigerator side reaches the set temperature. If not, it is likely stuck.
I want you to now check if the back wall (iinside) of the freezer, behind the food has a thick layer of frost on it (greater than 1/4 inch)
Also, have you noticed if the refrigerator runs all of the time and almost never shuts off?
I will have to walk away from the computer for a while, so I will open this forum up to additional experts.