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To confirm, the motor starts but the ram will not move?
Okay, can you tell if the motor is actually running or buzzing, trying to start?
The motor cannot turn if the ram is stuck, so if the motor is running, there has to be an issue with the chain drive. Can you remove the lower cover at the bottom of the compactor for inspection?
Ah, okay. IN any case, we will need to get to the bottom to see if we can turn the ram back up to get the drawer open.
Yes, but it is very greasy and messy under there, be sure to lay protective pads down.
See if you can turn the large gear by moving the chain.
Won't turn in either direction?
Okay, so plug it in and see if it will go now.
Can you continue to move it by hand to get it to release or loosen up?
Yes, it should be fairly easy to turn. See if you can get it fully back at the home position so the drawer will open.
Can you see anything jammed in the edges of the ram?
Hmm, perhaps motor is faulty. If you loosen the motor mount bolts and take the chain off, is the motor easy to turn?
I understand, thank you.