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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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We have a Whirlpool Duet Steam washer that is less than one

Customer Question

We have a Whirlpool Duet Steam washer that is less than one year old. During a wash cycle yesterday our house lost power. The washer is locked and the control panel is dark and unresponsive. No circuit breakers are tripped. How should I proceed?
JA: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?
Customer: Less than one year since purchased new at Lowes. No model number showing but I could send a pic.
JA: Do you plan on doing the work yourself?
Customer: If it's not heavy labor. Isn't there a magic sequence of button presses to unlock? I can't find the manual
JA: Anything else we should know to help you best?
Customer: No
Submitted: 1 month ago.
Category: Appliance
Expert:  Eng-tech replied 1 month ago.

Hello and welcome to Just Answer. My name is ***** ***** I will be helping you with your washer. Please give me model number if you have it.

Expert:  Eng-tech replied 1 month ago.

It will be on the door frame.

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