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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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Several burners will not ignite. No gas supply to them and

Customer Question

Several burners will not ignite. No gas supply to them and the ignitor does not fire
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: Today only
JA: Do you plan on doing the work yourself?
Customer: Yes, if possible
JA: Anything else we should know to help you best?
Customer: There were spills and cookovers on the cooktop
Submitted: 1 month ago.
Category: Appliance
Expert:  Chas replied 1 month ago.

Hello from our service,

My name is***** am so happy to help you today.

I would like to say that we are also on the honors system. I in good faith am going to do my utmost to ensure your satisfaction. Please before rating me, make sure that I have answered all your questions.

Can I get the complete model number of the range please?

Customer: replied 1 month ago.
Where do I find that?
Expert:  Chas replied 1 month ago.

SHould be on the frame of the range if you open the bottom drawer

Customer: replied 1 month ago.
No,.please just answer the question .
Expert:  Chas replied 1 month ago.

I need the model number?

Customer: replied 1 month ago.
I cannot locate the owner's manual
Expert:  Chas replied 1 month ago.

Do you have a drawer on your range on the bottom?

Customer: replied 1 month ago.
I do
Expert:  Chas replied 1 month ago.

open the drawer and the model number should be a on a label of the range itself

Customer: replied 1 month ago.
I can see the labels, but there is a shelf preventing me from reading them. I will need to lift the range top to view them. I cannot do that tonight. How can I get back with you when I have the info?
Expert:  Chas replied 1 month ago.

Yes I will be here tomorrow also

Customer: replied 1 month ago.
I will get back with you when I have the complete model number
Expert:  Chas replied 1 month ago.

okay