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Hello from our service,
My name is***** am so happy to help you today.
I would like to say that we are also on the honors system. I in good faith am going to do my utmost to ensure your satisfaction. Please before rating me, make sure that I have answered all your questions.
Do you happen to have the complete model number of the machine?
Give me a minute or two to see if I can find the info on this model.
I have no info on this washer, where did you get this number from?
DO you still need help with this problem?