How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Chas Your Own Question
Chas
Chas, Home Appliance Technician
Category: Appliance
Satisfied Customers: 16453
Experience:  Maytag, Whirlpool, GE & Kenmore Factory Trained Service Tech
13353276
Type Your Appliance Question Here...
Chas is online now
A new question is answered every 9 seconds

Our whirlpool duet steam is locked. i started a wash and

Customer Question

our whirlpool duet steam is locked. i started a wash and forgot we had turned off the water supply while we were on vacation. Now it sounds like it's running, but nothing is happening. Can't get the door unlocked!
JA: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?
Customer: 1 year old. it sway whirlpool duet steam on the front. Model number is *****
JA: Do you plan on doing the work yourself?
Customer: yes thinking we just have to restart it?
JA: Anything else we should know to help you best?
Customer: no, that's it. Pretty basic (i think of course!)
Submitted: 6 months ago.
Category: Appliance
Expert:  Engineer-Tech replied 6 months ago.

Hello and welcome to Just Answer. My name is Steve. Please give me a moment to review your question.

Expert:  Engineer-Tech replied 6 months ago.

I will open this up to other experts that may be more familiar with this model.

Customer: replied 6 months ago.
We are good to go. It finally opened and with the water on its now working fine. Seems it reset itself
Expert:  Chas replied 6 months ago.

Great to hear that..

All I ask of you is to please rate me with one of the top 3 ratings. If there is anything else I can help you with today just let me know. You can continue asking questions for as long as you like even after you rate me. Tips are welcome if I have helped you a lot, however they are not mandatory

Customer: replied 6 months ago.
Sorry, no one helped us...we worked it out on our own so there isn't really anything to rate