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Engineer-Tech
Engineer-Tech, Home Appliance Technician
Category: Appliance
Satisfied Customers: 486
Experience:  Years of Repair Experience, Bachelor's Electrical Engineering Technology, MBA
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I have a GE range Model PB970S M3SS. After self-cleaning,

Customer Question

I have a GE range Model PB970S M3SS. After self-cleaning, the doors will not unlock. I have pressed the control lock with no effect and unplugged range for a few minutes to get it to reset with no effect.
JA: Can you guesstimate how old your GE is? And just to clarify, what's the exact model?
Customer: Purchased in 2009 Model #PB970S M3SS
JA: Do you plan on doing the work yourself?
Customer: Only if it is an easy fix
JA: Anything else we should know to help you best?
Customer: I don't think so
Submitted: 5 months ago.
Category: Appliance
Expert:  Engineer-Tech replied 5 months ago.

Hello and welcome to Just Answer. My name is Steve. Please give me a moment to review your range model.

Expert:  Engineer-Tech replied 5 months ago.

Are you comfortable with removing the back panel of the range?

Customer: replied 5 months ago.
My husband can do that
Expert:  Engineer-Tech replied 5 months ago.

Ok, unplug the power to the range, remove the back lower panel and you will see a small motor that connects the linkage to the door lock.

Customer: replied 5 months ago.
okay, then what
Expert:  Engineer-Tech replied 5 months ago.

You will want to gently turn the cam on that motor until the door unlocks. Sometimes those motors get stuck.

Expert:  Engineer-Tech replied 5 months ago.

I hope this helps.

Expert:  Engineer-Tech replied 5 months ago.

I hope I’ve provided the information you were seeking. If you are happy with my service, please provide a rating. If not, please let me know so l can continue to help you. Thank you.

Customer: replied 5 months ago.
Okay, the doors open but the "locked" sign is still on and nothing works
Expert:  Engineer-Tech replied 5 months ago.

Ok then. The motor can has switches on it. The cam has to be turned further to disengage the switches.

Expert:  Engineer-Tech replied 5 months ago.

If doing so doesn't work, then one of the switches on the motor cam are probably bad.

Expert:  Engineer-Tech replied 5 months ago.

Often, a bad switch has a button on it that is sunk in or depressed.

Expert:  Engineer-Tech replied 5 months ago.

The overall issue you're experiencing is likely related to that assembly - the motor, the position of the can, or the switches, connecting wires, etc. In uncommon cases it is due to the electronic control. You'll want to make sure everything is checked around that assembly.