How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
12064207
Type Your Appliance Question Here...
John is online now
A new question is answered every 9 seconds

We have a GE profile dishwasher. The door often won't close

Customer Question

we have a GE profile dishwasher. The door often won't close because the upper rack doesn't retract back far enough. We've had a repairman out three times to try and fix and are about to have him out a fourth time. A The problem seems to be with the side rails getting hung up in the metal guide channels on the sides. Any thoughts?
JA: Can you guesstimate how old your GE is? And just to clarify, what's the exact model?
Customer: Dishwasher is 7 years old, model # PDWF680R10SS
JA: Do you plan on doing the work yourself?
Customer: No - we have a technician coming out. But maybe I'll remove the upper rack and take a closer look at the operation of the side rails.
JA: Anything else we should know to help you best?
Customer: No - that's about it for now
Submitted: 1 month ago.
Category: Appliance
Expert:  Kelly replied 1 month ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 1 month ago.

In the diagram at the link below, is number 617 getting bound up when the rack is pushed back?

CLICK HERE

Related Appliance Questions