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Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!
No, I see no reply from you, only what is in this question thread???
Thank you! Is the compressor running in the back?
Yes, I posted back right away. Do you not see my response?
Okay, are you able top remove the rear cover from inside the freezer to see what the cooling coil looks like?
Yes, the refrigerator gets its cold air from the freezer. The model tag is on the ceiling in the refrigerator, can you see if you can find that number?
Please allow me just a few minutes to prepare some information for you, thank you!
Okay, this is a top freezer model. Is the fan running by the compressor?
Is the fan running by the compressor?
Are you able to remove the rear panel from inside the freezer?
If you are able to, we need to see what the frost pattern on the evaporator coil looks like. In the diagram at the link below, number 16 is what we need to look behind.
Looking at that aluminum coil, is there frost on all of it, from top to bottom? Can you post a picture?
The number 16 metal panel in the picture I sent you.
As long as you can look behind it, you don't even need to take it totally out, you can just pull one side out.
Let me know what you find.
You can use the ADD FILE button to post them here.
Is it iced only in that one corner?
No, did you use the ADD FILE button to upload it?
I got the picture, thank you. The refrigerator is low on refrigerant, it will need professional repair. This is not something you can fix. I believe it may be under warranty, though. I will verify that.
It is not under warranty. This refrigerator was sold on 5/18/2011, it is 5 1/2 years old. This repair will cost about $350 + parts to have professionally completed. It requires specialized tools and training to complete a sealed system repair, as well as a federal license to handle the refrigerant.
Absolutely my pleasure, thank you!
Please know I am here if you have follow up questions!
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