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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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I have an electric Jenn-Air slide in range that I need to

Customer Question

I have an electric Jenn-Air slide in range that I need to move so I can have new countertops and floors installed. How do I disconnect the stove so it can be moved?
JA: Can you guesstimate how old your Jenn-Air is? And just to clarify, what's the exact model?
Customer: It's around 3 to 4 years old.
JA: Do you plan on doing the work yourself?
Customer: I may have to. I'm having trouble finding a professional to do the job.
JA: Anything else we should know to help you best?
Customer: It vents down through the floor
Submitted: 1 month ago.
Category: Appliance
Expert:  Chas replied 1 month ago.

Hello from our service,

My name is***** am so happy to help you today.

I would like to say that we are also on the honors system. I in good faith am going to do my utmost to ensure your satisfaction. Please before rating me, make sure that I have answered all your questions.

can I get the model number of the unit please?

Customer: replied 1 month ago.
JES9800, JES9900
Expert:  Chas replied 1 month ago.

Give me a minute to see if I can find anything on this model

Expert:  Chas replied 1 month ago.

I can supply with the installation instructions for this unit, reversing the operation should allow you to remove it. WOuld you like to have that?

Customer: replied 1 month ago.
Thanks but I have the installation instructions but find them a bit confusing
Expert:  Chas replied 1 month ago.

If that does not help you then I will opt out and see if anybody else may be able to help you more.

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