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Hello and welcome to just answer my name is ***** ***** I will be the one to assist you. Do you happen to know th model number of your washer?
If you have released the lock then there should not be anything in the way of opening it. Is there possibly card board or something shoved in there? What about packing tape?
Have you tried shutting the door and then releasing the lock manually again?
I can not understand what may be doing this because there is nothing that should keep your door from opening so I will open this up to other experts for advice to see if they have ever delt with this before.