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Ask Chas Your Own Question
Chas
Chas, Home Appliance Technician
Category: Appliance
Satisfied Customers: 16442
Experience:  Maytag, Whirlpool, GE & Kenmore Factory Trained Service Tech
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Microwave stopped working. checked everytheig in the manual

Customer Question

microwave stopped working. checked everytheig in the manual but no luck ,outlet working, disconected for 30 sec, nothing.
JA: What's the microwave's make and model? And can you guesstimate how old it is?
Customer: matag model no.MMV5165Ba , purchased in 2009.
JA: Do you plan on doing the work yourself?
Customer: if simple
JA: Anything else we should know to help you best?
Customer: not that i\I can think of
Submitted: 1 month ago.
Category: Appliance
Expert:  Chas replied 1 month ago.

Hello from our service,

My name is***** am so happy to help you today.

I would like to say that we are also on the honors system. I in good faith am going to do my utmost to ensure your satisfaction. Please before rating me, make sure that I have answered all your questions.

Is there anything showing in the display?

Customer: replied 1 month ago.
no
Expert:  Chas replied 1 month ago.

Did it stop working in the middle of cooking something?

Customer: replied 1 month ago.
give me an idea what the problem is. or do I have to by a new microwave
Expert:  Chas replied 1 month ago.

There is a ceramic fuse located behind the control panel, it 90% of the time goes out when the magnatron goes out, It would cost over $300 to replace this if you did it, I would be replacing the unit as newer models work much faster than older models.

All I ask of you is to please rate me with one of the top 3 ratings. If there is anything else I can help you with today just let me know. You can continue asking questions for as long as you like even after you rate me. Tips are welcome if I have helped you a lot, however they are not mandatory

Customer: replied 1 month ago.
I was cookin when it stopped
Expert:  Chas replied 1 month ago.

Then the magnatron went out, Very expensive repair like I said. I would replace the unit for about the same price for this type of microwave..

Expert:  Chas replied 1 month ago.

I noticed that question is still open, is there anything else I can help you with on this problem?

Expert:  Chas replied 1 month ago.

I noticed that the question is still open, is there anything else I can help you with on this problem?

Customer: replied 1 month ago.
The problem fixed itself after about an hour. thank you
Expert:  Chas replied 1 month ago.

Good to hear that, but I am sure it is going to happen again.