How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
12064207
Type Your Appliance Question Here...
John is online now
A new question is answered every 9 seconds

Freezer working but refrigerator not working, maytag double

Customer Question

freezer working but refrigerator not working
JA: What's the make and model of the fridge? And can you guesstimate how old is it?
Customer: maytag double door with freezer at the bottom approximately 13 years old. model mfd 2560 hes
JA: Do you plan on doing the work yourself?
Customer: no
JA: Anything else we should know to help you best?
Customer: technician is here but having difficulty diagnosing. Thought your assistance might help
Submitted: 3 months ago.
Category: Appliance
Expert:  Chas replied 3 months ago.

Hello from our service,

My name is***** am so happy to help you today.

I would like to say that we are also on the honors system. I in good faith am going to do my utmost to ensure your satisfaction. Please before rating me, make sure that I have answered all your questions.

Is the back wall of the freezer covered in frost or ice?