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Webb-Guy
Webb-Guy, Home Appliance Technician
Category: Appliance
Satisfied Customers: 962
Experience:  maitenance tech at casto
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Since yesterday around lunch, It depends on how complicated

Customer Question

JA: I'll do all I can to help. How long have you been dealing with this?
Customer: Since yesterday around lunch
JA: Do you plan on doing the work yourself?
Customer: It depends on how complicated the work to be done is
JA: Anything else we should know to help you best?
Customer: Samsung rs261 - side by side - 3 years old - no warranty - Lights are on, but does not cool or freeze - no motors running - Already did the reset display mode thing and unpluged.
JA: Can you guesstimate how old your Samsung is? And just to clarify, what's the exact model?
Customer: rs261 - January 2013
Submitted: 1 month ago.
Category: Appliance
Expert:  Webb-Guy replied 1 month ago.

Hello and welcome to just answer my name is ***** ***** I will be the one to assist you. It sounds like the problem is within your main board and is going to need to be replaced. There should be few more numbers after the rs261 so we can find the correct part for your unit.

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