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Webb-Guy
Webb-Guy, Home Appliance Technician
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Experience:  maitenance tech at casto
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I getting a 3E ERROR code on Samsung Frontload Washer Bryan

Customer Question

I getting a 3E ERROR code on Samsung Frontload Washer
Bryan
I'm already set up as a premium customer. I pay $38 per month for expert services
Submitted: 1 month ago.
Category: Appliance
Expert:  Webb-Guy replied 1 month ago.

Hello and welcome to just answer my name is ***** ***** I will be the one to assist you.

Whenever getting an error “3E”—-it is necessary to test the STATOR ASSY from the MAIN BOARD *CN9* plug connector.

CN9 resistance readings:
Pin 1 to Pin 2 = 11.6 ohms
Pin 1 to Pin 3 = 11.6 ohms
Pin 2 to Pin 3 = 11.6 ohms

If the ohms are “off”—remove the plug connector at the STATOR ASSY and inspect for corrosion or damage (add a small amount of dielectric grease to the plug).

Test the ohms at the STATOR ASSY…

If there’s even a slight variation of ohms—replace the STATOR ASSY & HALL EFFECT SENSOR.

Customer: replied 1 month ago.
Hey Travis
I completely replaced the motor assy
Expert:  Webb-Guy replied 1 month ago.

the stator?

Customer: replied 1 month ago.

Did you forget about me. I haven't heard frpm.you since last night

Are you working on my problem

Expert:  Webb-Guy replied 1 month ago.

I messaged you last night did you not get it I said the stator is what you have already replaced? Trying to get clarification?

Customer: replied 1 month ago.

Yes..both rotor and stator

Expert:  Webb-Guy replied 1 month ago.

ok so let me look a little further that is crazy especially since the code you are receiving is for that part. What is the model number of your Samsung please?

Expert:  Webb-Guy replied 1 month ago.

Switch off the power/reconnect and try again If error code persists switchboard (motherboard) replacement is the only other possibility for this error.

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