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Webb-Guy
Webb-Guy, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1429
Experience:  maitenance tech at casto
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Samsung Fridge RF267AERS temperature seeting to 50 after I

Customer Question

Samsung Fridge RF267AERS temperature seeting to 50 after I set it at 38
JA: Can you guesstimate how old your Samsung is? And just to clarify, what's the exact model?
Customer: 2010, Model RF267AERS I have a Sno.
JA: Do you plan on doing the work yourself?
Customer: No. I need to know whats going opn
JA: OK. To minimize me, please click the down arrow at the top right corner of this box.
Customer: ok
JA: Anything else we should know to help you best?
Customer: the freezer is working fine the fridge has a higher temeprature stuff is going bad.. not able to set it at 38 as recommmended
Submitted: 5 months ago.
Category: Appliance
Expert:  Webb-Guy replied 5 months ago.

Hello and welcome to just answer my name is ***** ***** I will be the one to assist you. The most common thing to check first is to see if the condenser coils are frozen? Have you inspected them yet?

Customer: replied 5 months ago.
No. I watched a YouTube video and checked fed pockets on the back under the fan...and I can see all 4 pockets are frozen. I am looking to open it up and confirm.
Expert:  Webb-Guy replied 5 months ago.

Ok if there is frozen parts they are going to need defrosted with a blow dryer.

Expert:  Webb-Guy replied 5 months ago.

I wanted to check in with you to see how it was going?

Customer: replied 5 months ago.
Thank you very much on the coil suggestion. I opened it up myself, and unfroze the coil. The fridge is working normal again. Thabkbyou for due suggestion.
Expert:  Webb-Guy replied 5 months ago.

I am so glad to hear that. If you found this information helpful all I ask is you rate with 5 stars at the top so I am credited for my time. Rating does not stop you from getting back to me in the event you need me.

Expert:  Webb-Guy replied 5 months ago.

I wanted to see if you needed anything further.