How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
12064207
Type Your Appliance Question Here...
John is online now
A new question is answered every 9 seconds

We were getting ice on the bottom of our Kitchenaid

Customer Question

We were getting ice on the bottom of our Kitchenaid refrigerator with bottom freezer. I went on-line and learned it's usually a clogged grommet, which I pulled, cleaned, and replaced. Now though, it sounds like the water dispenser is constantly running and water poured onto the floor. Any suggestions (other than hire a repairman)?
JA: Can you guesstimate how old your KitchenAid is? And just to clarify, what's the exact model?
Customer: Model KBFS20EVWH10 bought new about 4-5 years ago.
JA: Do you plan on doing the work yourself?
Customer: If possible...
JA: Anything else we should know to help you best?
Customer: What little I could find on-line points in the direction of the water inlet valve sticking open.
Submitted: 1 month ago.
Category: Appliance
Expert:  Tyler Z. replied 1 month ago.

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Expert:  bonzaco replied 1 month ago.

Hi my name is ***** ***** from what you have told sofar we need at this point to establish if you have a water inlet valve problem or the power switching to it. Can you get around the back of the unit?

Related Appliance Questions