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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
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Experience:  9+ years being an appliance technician with factory training.
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When I attempt to use the unit I will set it for say 7

Customer Question

When I attempt to use the unit I will set it for say 7 minutes. When it has cooked for about 3 1/2 to 4 1/2 minutes it will stop. It also loses the clock which I must reset before attempting to use the unit.
This Unit is: Model #: NN-SN7785
Mfg Jan 2015
1250 Watts
Purchased from Walmart
Please help.
Submitted: 1 month ago.
Category: Appliance
Expert:  Tyler Z. replied 1 month ago.

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Expert:  Tyler Z. replied 1 month ago.

The unit stops because the microwave overheats. It's not meant to cook on high for 7 minutes straight. 4 minutes is about the max time the unit can cook on high before the magnetron thermal cut out kicks in. You will need to change your power setting to 50% or so if you want it to run for 7 minutes.

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