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Hello and welcome to just answer my name is ***** ***** I will be the one to assist you. Have you went over this information?
What is the model number of your machine so I can check compatibility if the stem is not fitting chances are its not for your unit.
It says it is compatible with all except
It is supposed to be compatible
I do not see you are signed up for a monthly charge but if you would like I can send this into customer service for a refund. Since it is compatible you should be able to just turn the connector piece back and forth until it connects in there.