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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 74454
Experience:  9+ years being an appliance technician with factory training.
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I have the freezer working but not the refrigerator. Model

Customer Question

I have the freezer working but not the refrigerator.
JA: What's the make and model of the fridge? And can you guesstimate how old is it?
Customer: Model no. AFD2535DEW. Serial no. 13195464LN. I bought it almost exactly 9 years ago. It was working on no. 2 setting but finally quit. I can hear motor running and there is frost on the back of the freezer.
JA: Do you plan on doing the work yourself?
Customer: If I can get the part. I am moving in 2 days and the fridge stays with the house.
JA: Anything else we should know to help you best?
Customer: No
Submitted: 1 month ago.
Category: Appliance
Expert:  Tyler Z. replied 1 month ago.

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Expert:  Tyler Z. replied 1 month ago.

So let's start by explaining the possibilities for your symptoms. This means that you either have a defrost problem or the fan inside the freezer behind the back panel isn't running and needs to be replaced. Pull everything out of the freezer and remove the back panel. If the fan isn't running then replace it. If there is a lot of frost build up, then use a hair dryer to thaw it all out. You will then need to test continuity through the defrost heater and defrost thermostat. The defrost heater runs along the bottom of the silver coils and the defrost thermostat is the 1" round device clipped onto the top of the silver coils. If either part doesn't have continuity, you need to replace it or it stops the unit from thawing on it's own. If both parts have continuity they are good which means that the display board at the top of your refrigerator (which controls the defrost cycle) isn't turning the defrost cycle on so you need to replace the display board.

To remove the back panel itself, just remove all the screws going into the back panel to start. There is a plastic vent directly in the middle toward the top of the back panel that you must unclip. There are 3 hidden clips you must pry on with a flat head screwdriver to release this vent panel and below is a picture where I drew an arrow to all the clip locations you need to pry on.

To the right of this vent is a little oval plastic cover which houses a temperature sensor. Slide a flat head screwdriver into the slit on the front of the cover and pry in the hole to release this cover and get the sensor out of the way. Now you can pull the back panel off.

We are on the honor system here. Please remember to rate my service by selecting a star at the top of the screen before you leave today. If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

Expert:  Tyler Z. replied 1 month ago.

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?