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Do you have a model number so I can better assist you? It should be located on a sticker near the ceiling of the refrigerator section. Also, if you pull the refrigerator forward and remove the lower back access panel, is the fan next to the compressor running? If you touch the compressor is it warm, hot, or room temperature?
Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?