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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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I started a load in the speed wash and needed to add some

Customer Question

I started a load in the speed wash and needed to add some clothes. The door is locked and will not open. There is a red symbol on the display that has a key with a circle and line thru it. How can I unlock it?
JA: What's the make and model of your washing machine? And can you guesstimate how old it is?
Customer: LG true stream and I bought in in brand new
JA: Do you plan on doing the work yourself?
Customer: Yes. I just want the door to open
JA: Anything else we should know to help you best?
Customer: No. It was working fine until 10 mins ago
Submitted: 7 months ago.
Category: Appliance
Expert:  Tyler Z. replied 7 months ago.

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Expert:  Tyler Z. replied 7 months ago.

Do you have a model number by chance for your washer? I know the door is locked so is there one on your manual? If not can you take a picture of your control panel and use the paper clip button above this text box to attach the picture so I can see it?