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Can you hear a fan running in the freezer section? Can you see any frost on the back wall inside the freezer, down on the lower panel??
Yes to fan, frost or both?
Okay, no frost or ice on rear panel, shown as number 25 below?
When you took that back off, was the frost all over that coil or just on the top few rows?
Oh, that is not good. That means the refrigerant level is low. Please allow me just a few minutes to prepare some information for you, thank you!
The cooling system has a leak that has allowed the refrigerant to escape. That is why it is not cooling well. This repair is one that will require professional, on-site service. It takes very specialized tools and training to complete this type of repair. To have it professionally repaired, you can expect it to cost about $350 + parts. If less than 5 years old, it may be covered under a limited warranty that may provide parts and possibly repair costs.
Please know I am here if you have follow up questions!
You deserve 5 star service! I hope I have earned your 5 star rating using the stars at the top of the page! Please let me know if you have additional questions, I am here to help! Thank you so much!
You are very welcome. Have a great rest of your night in spite of this not so great news!
Hello, I see this question is still open and I was just following up to see if you require further assistance.