How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kelly Your Own Question
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 19126
Experience:  Highly accurate diagnostician with over 30 years experience!
11418111
Type Your Appliance Question Here...
Kelly is online now
A new question is answered every 9 seconds

3 sec button is solid and will not turn off, MDB7160AWW jet

Customer Question

3 sec button is solid and will not turn off
JA: Just to clarify, what's the make and model of the appliance? And has it done this before?
Customer: MDB7160AWW jet clean dishwasher quiet pack III
JA: Do you plan on doing the work yourself?
Customer: Yes I have the machine pulled out though a unplug would reboot the appliance
JA: Anything else we should know to help you best?
Customer: First time problem there was a recall on the machine for possible fire they replaced the whole control panel 4 years ago. Is there another recall on the machine?
Submitted: 1 month ago.
Category: Appliance
Expert:  Kelly replied 1 month ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 1 month ago.

Press and hold that button for 5 seconds or more, will it shut off?

Customer: replied 1 month ago.
Whichbutton
Expert:  Kelly replied 1 month ago.

The button that has 3 sec written on it and looks like a padlock.

Customer: replied 1 month ago.
Nothing happens
Expert:  Kelly replied 1 month ago.

Light still stays on?

Customer: replied 1 month ago.
if you hold the durian off button it will flash and then go solid again
Expert:  Kelly replied 1 month ago.

What happens when you hold the padlock button? Will it go off?

Customer: replied 1 month ago.
It just went off
Expert:  Kelly replied 1 month ago.

Great! Will it now start a wash cycle?

Customer: replied 1 month ago.
it works I have to just it back in it's hole under the cabinet
Expert:  Kelly replied 1 month ago.

Excellent!

Please know I am here if you have follow up questions!

You deserve 5 star service! I hope I have earned your 5 star rating using the stars at the top of the page! Please let me know if you have additional questions, I am here to help! Thank you so much!

Customer: replied 1 month ago.
Thanks
Expert:  Kelly replied 1 month ago.

Absolutely my pleasure, thank you!

I hope I have earned your 5 star rating using the stars at the top of the page!