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The clean cycle will not work if the latch motor is not locking the door.
Does the door lock?
Yes, I am trying to get some more information from you. The phone call option is an auto offer, I have not control over those.
Okay, so the door latch is likely faulty. Please allow me just a few minutes to prepare some information for you, thank you!
See the attached pages showing how to access the door latch assembly. The top must be removed to access it.
The link below is to the part you will need from a highly recommended company rated A+ with the Better Business Bureau. They offer a 100% money back guarantee, EVEN ON INSTALLED ELECTRICAL PARTS, for an entire year! They are the only company to allow returns on installed parts for a refund and offer a FULL ONE YEAR WARRANTY!
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