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Hello from Just Answer and the Appliance Category My name is Woody. I will be glad to assist you today. I have been servicing ALL Major Brands of Appliances for 36 Years, I own my own Appliance repair Company And I teach appliance repair at a local Community College. I have over 100,000 plus in home repairs and over 80,000 internet repairs under my belt. You will be paying me for my ANSWER to your Appliance Question,, Not for the repair of your appliance hence the name of this site Just Answer. I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.
Can I please have the Full model number of the unit to better assist you ?
Sorry to hear that your having issues!
When you call for ice for the dispenser solenoid to open the door is the solenoid getting voltage?
If your asking how to test the voltage .I assume that you do NOT have a Volt-Ohm meter to be able to do any voltage testing, is this correct?
yes you will need to have access to the solenoid and to the micro switch that gives power to the solenoid also they are both on the dispenser area.
yes the power will need to be on to the unit in order to test for voltage at a component.
There is no need to replace the solenoid and the flapper at the same time unless they both are bad .
I suspect the micro switch is faulty so when you call for ice and press the glass yoke it open the flapper but does not dispenser the ice.
Glad you got it working