How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
12064207
Type Your Appliance Question Here...
John is online now
A new question is answered every 9 seconds

I have a LG WM2642HW. I have a spin problem. I ran the

Customer Question

I have a LG WM2642HW.
I have a spin problem.
I ran the diagnostics based on a what I read on how to run the diagnostics, and everything seems to work fine. I didn't see error codes, just numbers. according to readout it spun pass 100. Although I do hear what sounds like grinding or vibration at some speeds for short periods but it's not the whole time.
But when running a load it won't spin.
Submitted: 1 month ago.
Category: Appliance
Expert:  Tyler Z. replied 1 month ago.

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Expert:  Tyler Z. replied 1 month ago.

When you turn the unit to wash a normal cycle and you just let it run, are you saying no error ever pops up naturally? What happens exactly? Does the timer count down like normal even though the tub won't spin? Does the basket go back and forth? Does the washer shut off early? etc.

Customer: replied 1 month ago.
I don't recall any error showing up. And of course my wife runs the washer 98% of the time.
Unfortunately I'm not at home to test as we text.
As best I can remember there's no movement to the tub. But I'd need to verify when I get home this evening.
I did remove the back cover. I saw a single bolt that I thought could have loosened up. I did try to tighten it.
Expert:  Tyler Z. replied 1 month ago.

Alright well just run the washer when you get home so we're not making poor assumptions leading to an incorrect diagnosis. Just let the washer run from the beginning and see what it does during the spin cycle and let it run. let me know what happens when you can.

Customer: replied 1 month ago.
should there be cloths in the tub or run empty?
Expert:  Tyler Z. replied 1 month ago.

Run empty

Customer: replied 1 month ago.
After I try that how do I restart this conversations?
I suppose there's some place to enter my user ID and it will bring this back up?
Expert:  Tyler Z. replied 1 month ago.

Yes, just go back to Justanswer.com and log in to go back to the conversation we started.

Customer: replied 1 month ago.
ok. thanks.
I'll be back in touch.
Like everyone else who uses this service, my desire it to be able to fix or replace on my own.
Expert:  Tyler Z. replied 1 month ago.

.

Customer: replied 1 month ago.
Ok, I'm back
Expert:  Tyler Z. replied 1 month ago.

Sorry unfortunately I do not have time to help now so I'm going to opt out and allow another expert to respond to you.

Customer: replied 1 month ago.
I ran a speed wash, 32 minutes cycle.
empty, not cloths
it started filling up with water and agitating, both directions.
at 12 it drained and a slowish spin
then faster spin
at 10 spin and drain pump
and then continued to speed up the spin and the drain pump started and stopped several times for the next 8 minutes.
no noises out of the ordinary.
Customer: replied 1 month ago.
After the empty wash cycles finished I started it again with two table cloths in it.
When it tried to agitate the tub would turn about 1/8 of a turn but no further.
Customer: replied 1 month ago.
Also, when it was empty I think the spinning got up to full speed.
Customer: replied 1 month ago.
I need to hear back on what's wrong with my washing machine.
Please restart the conversation and provide feedback on my issue.

Related Appliance Questions