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Webb-Guy
Webb-Guy, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1436
Experience:  maitenance tech at casto
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My lg steamwash front load washer is leaking water from the

Customer Question

My lg steamwash front load washer is leaking water from the front by the door. Any suggestions
JA: Can you guesstimate how old your LG is? And just to clarify, what's the exact model?
Customer: Wm2688hnm Stsam wash
JA: Do you plan on doing the work yourself?
Customer: Yes
JA: Anything else we should know to help you best?
Customer: Thats all
Submitted: 5 months ago.
Category: Appliance
Expert:  Webb-Guy replied 5 months ago.

Hello and welcome to just answer my name is ***** ***** I will be the one to assist you. Have you inspected the door boot seal for any rips or tears or out of placement?

http://www.repairclinic.com/PartDetail/LG-Washing-Machine-Door-Boot-Seal/4986ER0002H/1377587?modelNumber=WM2688HNM&fromRepairHelp=True&ss=a11b200d684496

Customer: replied 5 months ago.
Ok i just looked and its also leaking from both left and right bottom sides of the washer, no rips or tears on the rubber thing inside. In fact its holding water still..i dont want to be charged again on my credit card. I just noticed a 23 dollar charge on top of the 5
Expert:  Webb-Guy replied 5 months ago.

There is no additional charges. Those funds remain on your account until you are satisfied with your answer.

Customer: replied 5 months ago.
How do i do that
Expert:  Webb-Guy replied 5 months ago.

You will need to remove the back of the unit to inspect these parts.

Customer: replied 5 months ago.
Ok and im looking for cracks or rips?
Customer: replied 5 months ago.
Once i remove the back can i send you a picture?
Expert:  Webb-Guy replied 5 months ago.

Yes that would be great.

Expert:  Webb-Guy replied 5 months ago.

The drain pump will not look cracked or ripped though do you happen to have a multimeter to test it?