How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
12064207
Type Your Appliance Question Here...
John is online now
A new question is answered every 9 seconds

Thanks for answering! We have a kitchen aid microwave oven

Customer Question

Hi, thanks for answering! We have a kitchen aid microwave oven support part for model number KEM5308SSS05. It looks simple to install but isn't engaging at all. The "hole" that the part is to fit into looks too large. Is there any advice you can give us?
JA: Can you guesstimate how old your KitchenAid is? And just to clarify, what's the exact model?
Customer: 2011
JA: Do you plan on doing the work yourself?
Customer: yes, should be simple
JA: Anything else we should know to help you best?
Customer: no, that's it.
Submitted: 1 month ago.
Category: Appliance
Expert:  Tyler Z. replied 1 month ago.

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Expert:  Tyler Z. replied 1 month ago.

What support part are you talking about exactly? Are you talking about the shelf support?

Expert:  Tyler Z. replied 1 month ago.

Also can you tell me what part number you ordered?

Customer: replied 1 month ago.
Part W10909479
Expert:  Tyler Z. replied 1 month ago.

This is the clip that supports the element correct? Can you take a picture of the ceiling inside your microwave so I can show how it's installed? There is a paper clip button above the text box which you can use to attach a picture so I can see the picture.

Customer: replied 1 month ago.
clip supports ceiling element. Pic coming
Expert:  Tyler Z. replied 1 month ago.

OK, thank you. Just waiting on picture.

Customer: replied 1 month ago.
Dont see clip
Customer: replied 1 month ago.
Was just charged $23 on my account. Why? Didnt speak by phone
Expert:  Tyler Z. replied 1 month ago.

The total for this question is $28 to speak with me. The button might say something like "attach file" or something like that but you need to attach the picture so I can see it.

Customer: replied 1 month ago.
We we charged full amt...without phone call