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John, Home Appliance Technician
Category: Appliance
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Experience:  Appliance repair business owner for over 43 years.
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I have a GE Profile Double oven JT955SOK4SS. Neither of the

Customer Question

I have a GE Profile Double oven JT955SOK4SS. Neither of the doors will close all the way. We gave replaced the hinges and are getting the same result.
JA: Can you guesstimate how old your GE is? And just to clarify, what's the exact model?
Customer: I am not sure how old it is. I bought it used. I think that is the model number. The serial number is *****
JA: Do you plan on doing the work yourself?
Customer: I was hoping to
JA: Anything else we should know to help you best?
Customer: I don't think so
Submitted: 8 months ago.
Category: Appliance
Expert:  Appliance Guru replied 8 months ago.

One moment while I get some information for you!

Expert:  Appliance Guru replied 8 months ago.

Hello and thanks for using this service! If you are a JA Member I would like to personally thank you and welcome you back! I am Appliance Guru an extremely experienced tech on the site and I try to get to as many customers as I can. NOTE it takes time for me to type research and add links so please wait for me to respond back I can only do this so fast. Secondly, I do not know your skill level so please try and let me know if I am going beyond your knowledge or comfort zone thanks! I strive for a 5 star rating from everyone especially our JA members.

Are they just a little loose at the top?

Customer: replied 8 months ago.
The doors will close to about 4 inches from complete but the final pull doesn't happen, however when the hinges are removed they will complete the final snap or pull.
Expert:  Appliance Guru replied 8 months ago.

Does it stop hard or can you still push it closed?

Customer: replied 8 months ago.
It is soft and you can push it closed but you have to hold it in place.
Expert:  Appliance Guru replied 8 months ago.

When the door is open does it sit past the 90 degree position?

Customer: replied 8 months ago.
It stops and holds at about 4" out - doesn't have the snap closed that it normally would.
Customer: replied 8 months ago.
No - just before 90
Expert:  Appliance Guru replied 8 months ago.

Can you upload a picture of them closed so I can see how far out they are?

Customer: replied 8 months ago.
Are you still there?
Expert:  Appliance Guru replied 8 months ago.

Can you upload a picture of them closed so I can see how far out they are?

Customer: replied 8 months ago.
Okay
Expert:  Appliance Guru replied 8 months ago.

Thanks

Customer: replied 8 months ago.
Working on it
Customer: replied 8 months ago.
Customer: replied 8 months ago.
did you get it?
Customer: replied 8 months ago.
I'm going to have to go to lunch so I will have to reconnect later.
Customer: replied 8 months ago.
Not sure if you are still there?

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